Privacy Policy

Revision Date: 1/1/2024

Joseph T. Ryerson & Son, Inc. ("us", "we", or "our") operates the www.ryerson.com website as well as the websites for our Family of Companies which includes but is not limited to the following websites: ryerson.com; southerntoolsteel.com; fanello-industries.com; centralsteel.com; guymetals.com; fayindustries.com; turretsteel.com; sunbeltturret.com; wilcoxsteel.com; txstl.com; sfigray.com; laserflex-inc.com; Imperialtrucking.net; apogeesteel.com; excelsiormetals.com; fordtoolsteels.com; howardprecision.com; hudsontoolsteel.com; and the Ryerson mobile application (collectively referred to as the "Service") A complete list of these sites can be found at https://www.ryerson.com/services/what-we-do/family-of-companies.

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions. There are times when we will request information from you. Our goal in collecting this personal information is to offer you the most relevant information about our products and services based on your interests.

Removal of Personal Data: If you want your personal information removed from our database, you can send an email to ryersonprivacypolicy@ryerson.com that says 'remove my user name' or similar language at any time.

Definitions

“Service” Service means the www.ryerson.com website, the websites listed in the first paragraph of this Privacy Policy, and the Ryerson mobile application operated by Joseph T. Ryerson & Son, Inc.

“Personal Data” Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

“Usage Data” Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

“Cookies” Cookies are small files stored on your device (computer or mobile device).

“Information Collection and Use” We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data") or to assist us in providing you with requested products or services.

The categories of personal information that you may provide include, but are not limited to:

Personal Identifiers, such as your name, company name, mailing address, phone number, or email address;
Commercial information, such as marketing preferences, reminder preferences, and notification preferences; and
Communications, such as comments, suggestions, or other content that you generate.

You may choose not to provide us with the above categories of information. If you choose not to provide us with this information, you may still access and use portions of the Site and Services. However, you may not be able to use portions of the Services, such as requesting information or placing orders, which require you to provide personal, commercial, and/or communications information.

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.

Session Replay Software

We also use session replay technology offered by Hotjar. Session replay tools use cookies and other technologies to collect data about how you interact with our website, including by recording and reconstructing your mouse movements, clicks/taps, and keystrokes. Our third-party service providers collect and store this information on our behalf in a pseudonymized user profile. You can block session replay software by disabling cookies. By continuing to use and access our Service, you agree to the use of these technologies by us and our third-party service provider.

To obtain more information on deleting or controlling cookies, visit www.allaboutcookies.org.

Use of Data

Joseph T. Ryerson & Son, Inc. uses the collected Personal and Usage Data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
Transfer or Sharing of Data

We may share or transfer the Personal and Usage Data (collectively “Data”) we collect as follows:

With Our Service Providers. We may share your Data with our service providers that have contractually agreed to keep the information confidential and to process it only as necessary to perform the services we ask them to perform, including but not limited to: IT and system administration and hosting; research and analytics; marketing; and customer support.
With Analytics Providers. We may share your Data with analytics providers that use the information in combination with information collected from third-party websites and mobile applications so that they can provide us with reports about Service usage.
Within Our Corporate Family. We may share your Data with our affiliates and subsidiaries, including companies that we may acquire in the future, as necessary for any of the purposes for which we use your Data above.
In a Corporate Transaction. We may share your Data with relevant third parties (e.g., service providers, advisors, transaction partners) if we are involved in a merger, reorganization, dissolution or other fundamental corporate change, or if all or a portion of our business, assets or stock are acquired by a third party.
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Joseph T. Ryerson & Son, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Joseph T. Ryerson & Son, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Joseph T. Ryerson & Son, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of Joseph T. Ryerson & Son, Inc.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
To protect the integrity of the Service
To detect, prevent and/or otherwise address fraud, risk management, security, or technical issues.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en">https://policies.google.com/privacy?hl=en

We also use MOZ (https://moz.com/privacy-policy) and SEMRush (https://www.semrush.com/company/legal/privacy-policy/)

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are: Paymetric

Their Privacy Policy(ies) can be viewed at https://www.fisglobal.com/privacy

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, copyrights, privacy policies or practices of any third-party sites or services.

We may make available forums, message boards and news groups for our customer communities from time to time. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose personal information.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

State Privacy Laws

For a further review of your rights under U.S. State privacy laws, including California, Colorado, Connecticut, and Virginia, please see our U.S. State Privacy Notice and Disclosure of Consumer Rights.

if you are a California resident and an employee, former employee, or job applicant of Ryerson or one of its affiliated or related entities, or if we have collected data from or about you otherwise in a HR context, please see our California Employee Privacy Notice or California Applicant Privacy Notice.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: ryersonprivacypolicy@ryerson.com

By visiting this page on our website: https://www.ryerson.com/ccpa

By phone number: (312) 292-5121